- Responsible for handling customers’ interactions on behalf of company clients.
Responsible for communicating with customers’ interactions via multiple channels.
- Answering all incoming requests and addressing the customers’ problems in a timely manner.
- Re-directing requests as per the set processes and taking adequate messages when required.
- Following company procedures when handling incoming and outgoing interactions with the ability to resolve and close issues.
- Escalating issues or unresolved queries to the Team Leader or Supervisor.